FAQ

How to Open a Utility Account

To open a new utility account, visit City Hall in person at 201 West Broadway. An application must be completed by the tenant of the property. You must have proper identification (copy of driver's license), the appropriate deposit, address where the utilities will be connected and the requested date of connection. Someone must be at the property before utilities will be turned on.

The City of Brownfield cannot take telephone requests to open new accounts. You may call ahead to obtain the deposit amounts (806) 637-4547.

Connects are completed on weekdays only, Monday - Friday between 8 a.m. and 5 p.m., excluding holidays.

All active accounts must have a deposit.

How to Close a Utility Account

Utility accounts can be closed by visiting City Hall at 201 West Broadway or by calling 806-637-4547 and telling us when you want to discontinue service. Your security deposit will be applied to your last bill. If there is a remaining balance, it will be mailed to you at your new address. Please be sure and have your forwarding address available.

Paying Your Utility Bill

City utility bills are sent out on either the 5th or 20th of each month depending on the location of service. The bill will include charges for the electricity, water, sewer and garbage pickup.

The bill will give your previous meter readings, the current readings, the service dates, a breakdown of the charges, applicable taxes, the total amount owed, and the due date.

You may pay your bill online, by mail or in person at City Hall, 201 West Broadway. A convenient drop box is located at the drive thru window on the East side of City Hall. Please do not send cash through the mail.

Bank drafting is also available for your convenience. Please come by City Hall at 201 West Broadway and fill out a Bank Draft Authorization Form. You must also have a voided check on the account to be drafted.

Late Utility Payments and Disconnects

Utility customers have 16 days to pay their bill from the date it is issued. Utility bills are sent out on the 5th or the 20th of each month depending on the location of service. A 5% penalty is added to commercial accounts if not paid by the due date. If you have not paid your bill by the due date, you will be sent a disconnect notice, giving the date your utilities will be disconnected unless payment is received. The disconnect date is approximately ten days after the due date. A $25.00 reconnect fee will be added to services disconnected. No service will be reinstated until all charges, including the past due bill, are paid. The City will not disconnect service on Fridays, weekends, or holidays.